Why Use SupportPac?

  • Cost savings of between 30-70% vs. SmartNET 
  • 24×7 access to specialist know-how and technical support for the entire Cisco Data Center 
  • Full hardware and software support
  • Full access to Cisco Technical Assistance Centre (TAC)
  • Access to new firmware, patches and updates for registered Cisco hardware
  • Full hardware support for your End-of-Life (EOL) devices
  • Reduced capex in spares 
  • Reduces need to maintain field engineers
Cisco SupportPac Maintenance Break Fix

Support 24/7 Cisco SupportPac

SupportPac is a way of getting Cisco support through a Cisco partner. It is also known as Cisco Partner Support Service or (PSS). It’s like Cisco SmartNET but with a few variations.

Table showing the differences:

Service Element Cisco SmartNET Support 24/7 Cisco SupportPac
TAC Access Cisco Support 24/7 then Cisco
IOS, Software Updates, Bug Fixes, etc. Cisco Support 24/7
Level 1-2 Remote Diagnostic Support Cisco Support 24/7
Spare Parts delivered to site Cisco Support 24/7 or Cisco
Onsite Engineering Cisco Support 24/7
Request Quote

Support 24/7 Cisco SupportPac
Maintenance Contracts for ​​​Cisco Networks

24/7 Service Desk

24/7 Service Desk

24/7 UK-based Manned Service Desk

Remote Analysis

Remote Analysis

Call quickly routed to a trained engineer

Field Engineers

Field Engineers

Field engineers are ready to be despatched, with access to a full inventory of parts 

Field Engineers

Fast Parts Supply

Located across 20+ Forward Stocking Locations

24/7 Service Desk

24/7 UK-based Manned Service Desk

Call routed to skilled engineer

Highly qualified teams of fully qualified ​​support engineers

Industry Leading SLAs

Choice of different SLAs to meet requirements: e.g. 24x7x4 hrs, 8x5xNBD, including ​​parts only or parts and engineer

Support 24/7 Maintenance Contracts Industry Leading SLAs 24/7 Service Desk Highly Qualified Engineers

20+ UK Forward Stocking Locations

Our ​engineers are ready to be despatched, with access to a full inventory of parts located across 20+ Forward Stocking Locations - strategically positioned across the UK and Ireland.

4 Hour fix Time

Our ​​engineers are able to achieve a 4 hour fix time and can often bring the parts with them from our warehouses.

Great Value

Save £££ by consolidating your hardware support for ​​networks

Forward Stocking Locations Four Hour Fix Time Great Value Maintenance Contracts

We support all these leading manufacturers and more.

Avocent Network Support Break Fix Maintenance Vertiv Network Support Break Fix Maintenance
Brocade Network Support Break Fix Maintenance
Cisco Network Support Break Fix Maintenance
Dell Network Support Break Fix Maintenance
Extreme Network Support Break Fix Maintenance
Fortinet Network Support Break Fix Maintenance
F5 Network Support Break Fix Maintenance
HPE Network Support Break Fix Maintenance Aruba Network Support Break Fix Maintenance
Juniper Network Support Break Fix Maintenance

We are committed to​ supporting your business

We place huge value on strong relationships and have seen the benefit they bring to our business. Customer feedback is vital in helping us with continuous improvement

  We had a replacement disk installed in our device within 4 hours.
Thank you so much Support24/7.  

Tina Halewood
IT Manager

 We made significant savings by consolidating and co-terming our support contracts.  

Sharon Vale
Contracts Manager

 We've been impressed by the service we get from Support24/7. Always delivered when needed. Would recommend to anyone.  

Bill Roberts
Head of Operations

 We use Support24/7 for all our infrastructure maintenance - great service and pricing. 

Charles Smith
Data Centre Lead